Sims 4 Common Errors

Frequently encountered errors in the Sims 4Click for Dutch page

Most errors are caused by faulty or outdated mods

Temporarily Move (not copy) your Mods folder (C:\Documents\Electronic Arts\The Sims 4\Mods to your desktop.
Start your game again
No problems now ? – Then you’ll have to check your mods.
Many mods become obsolete when a new DLC is installed.

The origin not running error

This error can only by caused by:

  1. Origin (or ZLOrigin) is still active/running on your computer. Close all instances of Origin/ZLOrigin.
  2. Your installation folder for the Sims 4 (or a copy of it) is still within another directory Electronic Arts, Origin, ZLOrigin, Origin Games or ZLOrigin Games. MOVE it to f.e. Program Files(x86)\The Sims 4 by Cut/Paste.
  3. Your anti-virus has disabled the crack Rld.dll,  RldOrigin.dll,  OrangeEmu.dll and/or Anadius.dll in your installation folder\Game\Bin.
  4. You placed a copy of TS4.exe or TS4_x64.exe on your desktop instead of a shortcut.

Reason 2 is often caused when you installed the base game from G4TW’s download as this download automatically places the game in C:\Program Files (x86)\Electronic Arts\The Sims 4.
So MOVE, not COPY, your The Sims 4 folder out of the folder Electronic Arts.

Reason 3. is caused when you have not placed the installation folder The Sims 4 AND/OR the folder where you extract Winrar downloads in the exceptions of your anti-virus.
Download the latest folder Game, extract with Winrar and copy the folder Game again to your installation folder.

Unable to start:
The contents of your user data directory were created by a new version of The Sims 4 and cannot be loaded. Please update your game via Origin to play. 

Ignore that mesage and do the following:
Go to the folder of your data directory,  C:\User\your username\Documents\Electronic Arts\The Sims 4 and delete the file GameVersion.
Best solution of course is to update your present game to the latest version – see THIS PAGE

You may have to repeat this action every time that Origin updated your game and your cracked version is not up-to-date.
In Origin uncheck keep my game uptodate.

When you play a cracked game make sure that Origin is not active on your computer.

Sims 4 Error: Hello + 0xc0000142 (Thanks to Anadius)

Reinstalling won’t do anything.
This is all info I’ve gathered about this problem so far:
  • Don’t start the game in virtual machine, virtual PC (for example Shadow PC) nor in Sandboxie (and the like).
  • Go to Control Panel > Uninstall a program > Turn Windows features on or off > uncheck Hyper-V. Uncheck Windows Sandbox if it’s present too.
  • In Windows Defender Security Centre open:
    1. Device Security > Core isolation details and disable Memory Integrity.
    2. App & Browser Control > Exploit protection settings and disable Force randomization for images (Mandatory ASLR).
  • If that doesn’t help, disable virtualization in BIOS/(U)EFI.

When I start the game nothing happens

Most probably you are trying to play in another language  besides the 17 installed languages.
When you downloaded games from other sources you may not have all languages installed, download the language strings, then run the language changer and select one of the available languages.

Error 0x000007b

You are trying to start the Sims 4 in the 64-bits modus and your computer is 32 bits.
Start game from your installation folder The Sims 4\Game\Bin_LE\TS4.exe.
No such folder, download the Legacy Edition.

Check your game for missing/faulty files


Easy Repair

see This Page

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47 thoughts on “Sims 4 Common Errors

  1. Hello !

    I had a question. I have all the dls (i buy the sims 4 base game and university) and i have a problem in the cas – cus.

    i can’t change or select an outfit or anything for the human but its works for the animals and i don’t have the werewolf and moonwoodmills in my games.

    thanks for the help

  2. ive tried downloading the game but ive run tinto an error called isdone.dll error 11. i’ve looked up how to fix it saying that you need to clear up space but after i’ve basically cleared everything my program still wont install. is there any way to fix this.

  3. hi, I have a problem while playing the game.
    so when I opened the sims 4 x64 in folder named bin it works but the game isn’t linked to my save from the other game. when i click on the game it ask me in the menu to start a new play
    so i’m asking someone to please help me
    I hope you will be able to be help me …

    1. Look in the folder C:\Documents\Electronic Arts for an additional folder The Sims 4 (or Les Sims 4)
      Examine the folders Saves and Tray and copy these folders to the other The Sims 4 folder.

  4. my sims was working up until i installed the update in the sims 4 installer folder, eversince, when i open my sims, it doesnt run completely and closes halfway to getting to the main menu. what do i do or what did i do wrong

  5. J’ai installer le jeu en entier ‘craché) et j’ai l’erreur bdbb60ea:29f00e76:000000000:4b0d852b
    quelqu’un peut m’aider ?
    je suis sur Mac

  6. Hey so I just followed the steps to install the dlcs on my legal origin game and when I go into the game it says that I own all the packs but that I need to download them. However, I can’t find how I’m supposed to download them? There’s no in-game download button and ofc origin doesn’t say I own those packs.

  7. bonjour j’ai un problème lors de mon lancement de mon jeux il me dit que.

    Impossible de lancer
    le contenu de mon répertoire de donnée d’utilisateur a été créé par une version plus récente du jeux les sims 4 et ne peut pas être chargé. Veuillez mette a jour votre jeu sur Origin pour jouer

    es ce que quelqu’un peut m’aider ?

    1. J’ai bien vu l’aide proposée en haut mais je ne possède pas le dossier mais de plus quand je fais l’update cela ne fonctionne toujours pas

    2. La version du jeu dans le dossier C:\Documents\Electronic Arts\Les Sims 4 est différente de la version dans votre dossier d’installation.
      Pour pouvoir jouer à nouveau à votre jeu, supprimez le fichier GameVersion du dossier C:\Documents\Electronic Arts\Les Sims 4

  8. hey 🙂
    first of all thank for the game! its amazing! i just have one issue\bug. when i start a game some of the bubbles are missing like the event on the left up corner (when the neighborhood come to visit for the first time) or the Scenario.
    how can i fix that? i really hope you understand 🙂 my english isnt that good.
    thank you 🙂

  9. Just successfully installed and able to play.

    Just a note, realms of magic seems to get stuck so I just removed it from the folder and installed the rest (not a biggie as I can live without)

  10. Hello, I had a version of 1.70-74 around something i believe, cracked one.
    Everything was perfect and still good tbh, but i wanted to add some lots and households from websites, few of them worked well but the others not working and i checked the files, its not about the files i downloaded.
    I suppose it is requires to access gallery, which i can’t play online.
    So I checked multiple ways and ended up here, downloaded the updater, updated my game, made a crack from yours, even did the remind cookie.
    But when I use remind cookie from web and tap Log in , it says ”Network error!’ and forcing me to play offline.
    Soo.. what should I do idk :’)

  11. What should i do when the download doesnt complete because it says the xdelta something is missing and that the updater needs to be redownloaded and extracted

  12. [spoiler=”report”]
    Game version: [b][/b]
    Crack version: [b][/b]
    Folder: [b]The Sims 4[/b]
    Crack used: [b]ANADIUS[/b]
    Legacy Edition: [b]not installed[/b]
    DLCs not installed: [b]SP23[/b]
    [color=#026526][b][u]Hash mismatch:[/u][/b][/color]
    — quick scan —
    [color=#026526][b][u]Missing files:[/u][/b][/color]
    [color=#026526][b][u]Unknown files:[/u][/b][/color]

    1. As there is a difference between the game version ( and the crack version ( use the Anadius Updater to adjust the game folder.
      Use the Update option that will bring your game to version

      1. I keep trying to update my game with the sims 4 updater and I’m waiting hours and hours and once the download literally gets to the end an error pops up saying that some of the files didn’t download or something like that then closes it .

  13. Hi there!
    First: Thank you so much never ending story^^ so the sim won’t finish the repair and the robot is still broken.

    -> first i thought it’s a broken mod, so i cleared the mod folder and took all of them out –> still the same problems. When the MCCC is active it just shows me that there’s a script error. Without –> no reports but the problems are still there.

    Hope you could help me 🙂

  14. Update it using Anadius sims 4 updater then choose the online option after you’re done updating the game get your Remid cookie from the origin website and paste it there in the space provided but first you have to have an origin account then when you logout put it at remember me to get the remid ID/cookie then thats it whatever your origin account name is that’ the name that will show up

  15. Hi! Sorry to bother, i just downloaded the Game and when I try to play it says “Origin is not instaled, and is required to play your Game. Please reinstall Origin.” How can I solve that?

  16. Help!, when i start offline, it says
    Unable to start:
    The Sims 4 is already running.

    please help me

  17. Since i got the gallery update when i try to get to CAS it keeps loading or it gives me a white screen only when i put my mods folder

  18. After extracting the application, I used it to download the base game and the packs. I followed the instructions – Clicked repair but I did’nt click the download only. When I came back There was an error Saying URL not found (p-71_86-72_28)

    1. I just used this method to create a new all-in-one legacy edition from scratch and no problems whatsoever.
      I suggest you try it again. (previously downloaded files are still stored in the folder update)

  19. Hi! I downloaded the sims 4 repack last night and I can start the game and make it til the world but the loading screen when I try to play a household like forever. I just checked that the Mods weren’t in the electronic arts folder, do you may know why it’s like that?

    1. And when I try to open cas i can’t see the sim, it’s just a loading symbol down to the right

    2. The folder Mods should be in C:\Documents\Electronic Arts\The Sims 4 (or when you play in another language Les Sims 4, Die Sims 4, Los Sims 4 or equivalent)

  20. What about when the download doesnt complete because it says the xdelta something is missing and that the updater needs to be redownloaded and extracted

  21. I went on the game but all of the phone interactions and logos are the wrong way around. This includes the need bars and aspirations, when I hover over them with my mouse they just change to a different icon. Also when I change an outfit the screen goes green on each o
    Outfit so I can’t see what they are wearing?

    1. Are you using mods ?
      If yes, then move (not copy) the folder mods from C:\Documents\Electronic Arts\The Sims 4 to your desktop and then start the game again.

  22. My game has game pack vampires in it but the world does not appear also when I turn my sim into an occult(vampire), the abilities or skills are gone and the vampire rank meter has Llama icon in it. The newcrest world also has Llama icons. It’s the update 1.76. Can this be fixed?

  23. My game won’t load any households and is stuck on the loading screen after the summer sessions update. What do I do? It worked fine before that.

    1. Do you have mods in your game ?
      Move (not copy) the folder Mods from C:\Documents\Electronic Arts\The Sims 4 to your desktop and run the game again.
      No problems now then (all or some of) your mods are outdated.

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