Sims 4 Common Errors

Frequently encountered errors in the Sims 4Click for Dutch page


Most errors are caused by faulty or outdated mods

Temporarily Move (not copy) your  folder (C:\Documents\Electronic Arts\The Sims 4 to your desktop.
Start your game again
No problems now ? – Then you’ll have to check your mods.
Many mods become obsolete when a new DLC is installed.


The origin not running error

This error can only by caused by:

  1. Origin (or ZLOrigin) is still active/running on your computer. Close all instances of Origin/ZLOrigin.
  2. Your installation folder for the Sims 4 (or a copy of it) is still within another directory Electronic Arts, Origin, ZLOrigin, Origin Games or ZLOrigin Games. MOVE it to f.e. Program Files(x86)\The Sims 4 by Cut/Paste.
  3. Your anti-virus has disabled the crack Rld.dll,  RldOrigin.dll,  OrangeEmu.dll and/or Anadius.dll in your installation folder\Game\Bin.
  4. You placed a copy of TS4.exe or TS4_x64.exe on your desktop instead of a shortcut.

Reason 2 is often caused when you installed the base game from G4TW’s download as this download automatically places the game in C:\Program Files (x86)\Electronic Arts\The Sims 4.
So MOVE, not COPY, your The Sims 4 folder out of the folder Electronic Arts.

Reason 3. is caused when you have not placed the installation folder The Sims 4 AND/OR the folder where you extract Winrar downloads in the exceptions of your anti-virus.
Download the latest folder Game, extract with Winrar and copy the folder Game again to your installation folder.



Unable to start:

The contents of your user data directory were created by a new version of The Sims 4 and cannot be loaded. Please update your game via Origin to play. 

Ignore that mesage and do the following:
Go to the folder of your data directory,  C:\User\your username\Documents\Electronic Arts\The Sims 4 and delete the file GameVersion.
Best solution of course is to update your present game to the latest version – see THIS PAGE

You may have to repeat this action every time that Origin or the EA app. updated your game and your cracked version is not up-to-date.


Sims 4 Error: Hello + 0xc0000142 (Thanks to Anadius)

Reinstalling won’t do anything.
This is all info I’ve gathered about this problem so far:
  • Don’t start the game in virtual machine, virtual PC (for example Shadow PC) nor in Sandboxie (and the like).
  • Go to Control Panel > Uninstall a program > Turn Windows features on or off > uncheck Hyper-V. Uncheck Windows Sandbox if it’s present too.
  • In Windows Defender Security Centre open:
    1. Device Security > Core isolation details and disable Memory Integrity.
    2. App & Browser Control > Exploit protection settings and disable Force randomization for images (Mandatory ASLR).
  • If that doesn’t help, disable virtualization in BIOS/(U)EFI.

When I start the game nothing happens

Most probably you are trying to play in another language  besides the 17 installed languages.
When you downloaded games from other sources you may not have all languages installed, download the language strings, then run the language changer and select one of the available languages.
See THIS PAGE


Error 0x000007b

You are trying to start the Sims 4 in the 64-bits modus and your computer is 32 bits.
Start game from your installation folder The Sims 4\Game\Bin_LE\TS4.exe.
No such folder, download the Legacy Edition.


Check your game for missing/faulty files

Visit THIS PAGE


Easy Repair

see This Page


You lost all DLC’s

When you switch from Origin to the new EA app you seemingly lost all your packs.

Solution:

  1. Re-apply the EA DLC Unlocker
  2. Right-click on Setup and select Run as an Administrator
  3. Type 5 [enter] to uninstall the old Origin settings (When you get an error, try again)
  4. Type 1 [enter]
  5. Type 2 [enter]
  6. Type 14 [enter]
  7. Type q [enter]

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85 thoughts on “Sims 4 Common Errors

  1. CRITICAL ERROR
    Can’t create or delete files in this folder, move the program somewhere else.
    Do NOT put it directly on your system drive (C:) nor in Program Files!

    I don;t know what this mean… what should I do???

  2. Hey,
    I’m trying to download the recent full patch 36 but it errors every time.
    I’ve tried using a VPN, a different one, and after it didn’t work I tried proton VPN but nothing works. I’ve disabled the vpn’s and still, nothing. I tried downloading them manually and placing them in the same folder as the updater but it’s like it doesn’t detect them because it still starts downloading the patch again. I’ve copy pasted the game and the updater to another location and nothing still.
    Please help.

  3. bonsoir, j’ai suivis toutes les étapes pour avoir les kits de sims 4 gratuits sauf que sur le jeu (hors ligne) il y a marqué que je posséde le pack mais “télécharger pour utiliser” en plus d’une indication en rouge dans chaque packs me disant “le jeu les sims 4 ainsi que toutes les autres mises a jour du jeu sont requis. Voir la configuration minimale requise pour le pack” j’ai installé la dernière mise a jour j’ai tout essayé mais rien ne fonctionne quelqu’un peu m’aider ?? (j’ai un MacBook Air et je joue sur Origin)

  4. Hey. Everything runs smoothly (downloaded all expans + packs) but there are no random NPCs/townies in the game, only the premade sims from from the world or other worlds. How do I fix it?

  5. Hello

    I downloaded DLCs and basegame + updater from you and runs perfect. I have an issue with using cheats though, they don’t work… what do I do please!

  6. Hello! I am having trouble with missing textures since I downloaded the For Rent DLC. I have legal base game through the EA App with cracked DLC from using the unlocker. The missing textures are on some food, some moodlets, and the Tomarang world icon.

    I have taken out all mods and CC, deleted the cache files, and repaired the game through the unlocker. Still not seeing the proper textures. Wondering what I should try next?

  7. Hey I have issues with my Sims not properly functioning.

    Everytime I open the Sims everything runs smoothly, the packs show up, build mode is working etc.

    My sims are stuck though and their interactions with for example the shower are glitchy or not working.

    It’s not related to my mods and I already tried resetting the sims etc.

    Hope someone can help me!

  8. hello. whenever i open my sims and it goes to the start menu, there’s always an error that says “new free trial not translated” and i can’t open my game. i transferred all of my dlcs to a new folder to see if my sims will work fine, it did. but when i put my dlcs again to the sims file, the error occurred again. what should i do? ;_;

  9. hello i just downloaded all the DLCs but my wicked whims mod stopped working does anyone know how to make it work again i already desinstalled it and installed it again but its not working

  10. I did the latest for rent update, but the package does not work properly in the game. Commands such as notifications and calls that come with that package do not appear in the game. The seems to be a space. How can I solve the problem?

  11. Hi i’ve had an issue with the most recent dlc’s not showing up good in my game. when i look at my packs on the home page of the sims 4 game it has a blue box over the most recent dlc’s like horse ranch and home chef hustle. The horse ranch world also doesn’t show up. I’m not quite sure what to do with it

  12. Hey, so i followed all directions but the only problem i have is when i get onto the sims (yes i clicked offline) it says i own the packs but they arent installed. i have the base game on origin and all packs downloaded and the unlocker, i used to have them all and it worked fine but they got messed up somehow and i really dont want to lose all my stuff i made.

    1. The same thing has been happening to me as well! It says that I own the packs but they aren’t there and I’ve used the direct downloads and everything. It only shows up with the packs I’ve already owned in the first place.

  13. I tried downloading two more DLC’s and now when I start the game it says my game is corrupted. What do I do? I tried got take the newly added dlc’s out and start the game but it’S still corrupted apparently.

  14. not so much an error but Ive got all the dlc downloaded and the game recognises this until I actually start playing and its just base game, it said “downloading uninstalled content you will be notified when its done” nothings happened since and I can still only play base game

  15. Hi,

    Second time this week. 64 bit shorcute just gone. 32 bit is working fine. What’s the problem?
    I reinstall the game, update all was ok, 3 days later (today) boom, again, no shorcute… what to do?…. help please…

    P.S. game not from origin.

  16. Hey, everytime I try to run the game, EA will open and close and then Sims never loads. Never had this problem before. Any idea how to fix it?

  17. when i start my windows a cmd prompt open with something related to “xcopy.exe” and i have sure its because anadius

    can i fix it? if yes, i would appreciate it if can give me the instructions

  18. Hi, I’ve been playing easily for weeks but this recent update has been keeping me from playing online. Usually i click the always online button but last night, it says ‘invalid remid!’. No problem right? I did the simple steps to inspect accounts.ea.com/connect to copy my remid again(i was logged out obvs). I pasted it back, still invalid. So, I’m scratching my head when seeing “{“error”:”404 Not Found”,”error_description”:”No handler found for GET /connect”,”error_code”:null,”code”:107018}” after pressing F12. Did anyone eslse have this issue. If so, Pls help, idk what any of this means. Thank you.

      1. Can you help me? I’m having this error in the updater when I try to download the dlcs “Updater encountered a critical error and cannot continue. Press OK and read the message in the Updater for more information”

        1. HOLA TARAC. ‘me pasa el mismo problema que nana? Pudiste resolverlo me sale “critical error” al querer instarlas las expansiones de nuevo ME AYUDARIAN POR FAVOR

  19. when i try running the game there pops up a notification that I do not have an app to open this link and it directs me to the microsoft store. what should i do? i played for a few months with the cracked dlcs and everything seemed fine

  20. I installed several DCL by the processes that this page recommended and everything was fine until i tried to build. The items of the packs have interrogation marks and are in red and purple, what do i do?

    1. i think you need to turn off your firewall while it downloads, that’s what i did after getting a critical error and it worked

  21. Hello!
    Is it possible to contact you by email? I have some questions due to the game not working properly and it would be easier for me to show you with a picture. Please answer. Have a nice day:)

  22. I do not have a tray file, I am trying to download some sims from outside the gallery and cannot find it. I had to create a Mods folder, but i’ve researched and cannot find out how to find it or create it. Help!

  23. My game updated and now the DLCs in my game are completely gone, when I open the game it no longer asks if I want to play online or offline which is what it use to do when it worked. What do I do? Also this may be irrelevant but all my saved games are also lost.

  24. Hey when I start a new game with all DLC my sims wont do any actions I have tried reseting them but it doesn’t work. I tried without the DLC and it worked perfectly Please help

  25. Hey! so im try to delete and redownload the updater so I can download winrar first bc the sims cracked file was missing but my computer isn’t letting me delete the sims 4 file. i already uninstalled the game itself using the ea browser so all that’s left to do is to delete the actual file but the files in the documents in file tray arent letting me delete the sims file please help

    1. Why do you want to delete the Sims 4 file in Documents\Electronic Arts ?
      That file only contains your game progression, not the actual game.

      1. I was trying to delete it because the updater isn’t working and I set the updater to be saved in that file

  26. Hey so I followed step by step download for MacBook and when I went into the game after it gave me the extras but the packs said they had to download. It’s been hours and I tried doing it again and it’s the same problem. It says I own them but I need to download them. Any help?

  27. Hi all, Im having a problem that when i go to play sims 4 its stating that i need to download the packs to use. But it states i own all packs just that i need to download them. from what I understand the DLCs are in the correct the sims 4 packs folder. I have tried everything i could think of to solve this problem. Does anyone have a solution to this?

  28. I cant seem to connect to the gallery, neither can an online friend of mine. We click connect and it just stays on attempting to connect forever. tried restarting the game, my pc, and my router. Tried running it as administrator. still wont connect. any advice?

    1. same for me, last time I played TS4 was a few months ago and it worked fine, now, when im in game, i get “no connection” when I open gallery and click “connect to the internet”… Please advise 🙁

  29. When I try to start sims, I get an error saying I have missing files or that I need to delete my mods, but I like to play my games with mods, it has worked perfectly fine before it’s just I exited out of the game to download more cc and it just started saying that error can you help me please?

    1. Warning:
      With (almost) every update some mods become outdated and can create problems with your game.
      EA/Electronic Arts cannot know which memory addresses are being used by modders so consequently such addresses can be overwritten by updates.
      When you cannot play your saved games, blame your mods

  30. Hello. It is said that i have to use an dlc unlocker for gallery accsess. What do I have to do exactly?

  31. what does it mean when i try to run the updater and a window popps up saying “uncaught exception”? how can i fix it?

    1. You need to download the packs actually from this website and put them in the EA folder named (The Sims 4 Packs) and then you can follow the directions to start the game again.

  32. Hi, any advice for my problem? All my expansion packs are gone due to switch to ea app. it written not owned to all of the packs. thank you

  33. all of my worlds are not showing up for some reason i have a legit game but i dont understand what the problem is i have been using anadius and havent had any problem till not is there a update or something

  34. Bonjour, j’ai télécharger votre logiciel il y à environ 6 mois et jusque l’a je n’avais pas de problème jusqu’à il y a 2 jours. Je lance mon jeux et au bout de 5 minutes le jeux freeze et ce coupe avec un message d’erreur. J’ai renommé mon fichier “the sims 4” en “The sims4_” pour réinitialisé le tout je penser le problème régler et hier j’ai jouer 2h sans problème est d’un coup le jeux à couper avec le même message d’erreur. Je ne sais plus quoi faire ..

  35. When I run the game I get this problem: f089e35b:00000000:00000000:00000000
    I have original game and cracked the rest. I ran TS4 through “Game-cracked” folder and it worked perfectly fine, but the situation with “Game” folder doesn’t sit right with me.
    I tried repairing the game, downloading language strings and language changer in and outside of the folder (if that even could do anything), changing region on my PC and in EA app. I tried to change language thingy in “Registry Editor” of EA and TS4 and also nothing. Am I doing something wrong? Did I missed something? Should I repeat some steps or redownload the game completly?

    1. Most probably you have a Polish/Russian version of the legal game and your licence does not allow you to play in another language.
      Use a VPN and log in to f.e. a Dutch distributor. When logged in make a new account with EA and redownload the free base game. You then can change the language.

  36. Hi, when I have been opening the cracked game it gives me the option to log in either offline or online, however it does not matter which one I choose as it doesn’t log me online and when I try to connect it continues to say ‘Could not connect, would you like to try again?’

    Does anyone know a solution to this? This problem started not long after I updated the game for infants and updated the base game.

  37. I seem to have an error every time I play the game. I looked in Last Exception and it said something like (AttributeError: ‘Somewhere’ object has no attribute ‘_require_carried’ and the error module is constraints.py . Whenever I play my game my sims can’t interact with objects. For example picking up babies or sit down on the couch, the sim doesn’t move. It’s not completely frozen because the sim can still walk somewhere, just not interact with objects. I’ve tried everything to fix it, update the game, delete all mods, uninstall the game but nothing works. I’m basically unable to play now so I really hope someone has a solution.

    1. hi, i have this exact same problem i was wondering if you ever found a solution it would be great if you could tell me thanks.

  38. Hi, i recently had the problem that when I create a sim and try to start playing the game does nothing, just stays at the portrait menu.

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